Sonoran Standard (“we,” “us,” or “our”) respects your privacy. This policy describes the information we collect through sonoran-standard.com and in the course of providing our services, and how we handle it.
1. Information you give us
We collect the information you choose to provide when you request a quote or book a job. Depending on how you reach out, this may include:
- Your name, phone number, and email address.
- Your service address and details about the job, such as the items to be removed or the project you want done.
- Any photos or messages you send us, for example a photo of a pile you text to us for a faster quote.
- Scheduling details when you book a time through our online scheduler.
You do not have to create an account to use the site. We only receive this information when you submit our quote form, book through our scheduling page, or contact us by phone, text, or email.
2. Information collected automatically
When you visit the site, we use privacy-friendly analytics to understand how many people visit and which pages are popular. This analytics data is aggregated and does not identify you personally. For more detail on the technologies used, see our Cookies Policy.
3. How we use your information
- To prepare and send you a quote.
- To schedule, confirm, and perform the work you request.
- To communicate with you about your job, including follow-up and, if you ask, a reminder to leave a review.
- To respond to your questions and provide customer service.
- To keep basic records and improve our services and website.
4. Text messages
We encourage customers to text us photos of a job for the fastest quote. If you text us, we will use your number to reply about your job. Standard message and data rates from your carrier may apply. We do not send marketing texts to people who have not contacted us.
5. How we share information
We do not sell your personal information. We share it only as needed to run our business and provide our services, including with:
- Service providers that help operate the site and handle inquiries, such as our website host, our online scheduling tool, and the form service that delivers your quote request to our inbox. These providers process your information on our behalf.
- Legal and safety purposes, if required by law or to protect the rights, property, or safety of our customers or our business.
6. Data retention
We keep the information you provide for as long as needed to serve you, maintain reasonable business records, and comply with our legal obligations. When we no longer need it, we take reasonable steps to dispose of it securely.
7. Security
We take reasonable measures to protect your information. No method of transmitting or storing data is completely secure, however, so we cannot guarantee absolute security.
8. Your choices
You may ask us to review, update, or delete the personal information you have shared with us by contacting us using the details below. You can also opt out of follow-up communications at any time by telling us you would prefer not to be contacted.
9. Children's privacy
Our site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.
11. Contact us
Questions about your privacy or this policy? Reach us at (480) 316-1884 or sonoranstandardaz@gmail.com. Sonoran Standard is based in Mesa, AZ.